At PokéNest, we offer pre-order opportunities for selected Pokémon products and collectibles before their official release dates. This Pre-Order Policy explains how pre-orders work and what customers can expect when purchasing upcoming products.

1. What Is a Pre-Order?

A pre-order allows customers to reserve selected products before they become available for regular sale.

Pre-order products are not available for immediate shipment and will be shipped after the official release date and once inventory is received.

2. Payment for Pre-Orders

Payment is required at the time the pre-order is placed.

By placing a pre-order, you authorize PokéNest to process payment for the reserved product.

3. Release Dates

Release dates provided on pre-order products are estimates and may change due to:

Manufacturer delays
Supply issues
Shipping delays
Other circumstances outside of our control

PokéNest is not responsible for delays caused by manufacturers, distributors, or shipping carriers.

4. Pre-Order Shipping

Pre-order items will be shipped as soon as they become available and inventory is received.

If your order contains both pre-order and in-stock items:

Items may be shipped together when all products are available, or
Items may be shipped separately depending on availability and shipping arrangements.

Additional shipping charges may apply for separate shipments when applicable.

5. Pre-Order Cancellations

Pre-order cancellations may be requested before the product enters the fulfillment process.

Once a pre-order has been prepared for shipment, cancellation requests may no longer be accepted.

Please contact us as soon as possible if you need to cancel a pre-order.

6. Pre-Order Returns & Refunds

Pre-order products are subject to our standard Return & Refund Policy.

Returns may be accepted for eligible items according to our return conditions.

Opened collectible products, including opened Pokémon trading card products, may not be eligible for return unless they arrive damaged or defective.

7. Product Availability

While we make every effort to fulfill all pre-orders, availability may be affected by manufacturer supply limitations.

In rare cases where we cannot fulfill a pre-order, customers will receive a full refund to the original payment method.

8. Address Changes

Customers are responsible for providing accurate shipping information when placing a pre-order.

If you need to update your shipping address, please contact us before the order is shipped. We cannot guarantee address changes after fulfillment has begun.

9. Contact Us

If you have questions regarding a pre-order, please contact us:

PokéNest
4055 Lynn Ogden Lane
Vidor, TX 77662
United States

Email: contact@PokéNest.shop

Phone: +1 (479) 345-1674