Shipping policy

Thank you for shopping with PokéNest. We are committed to processing and delivering your order as quickly and safely as possible.

Order Processing

  • Orders are processed within 1–3 business days after payment has been confirmed.

  • Orders are processed Monday through Friday, excluding weekends and public holidays.

  • During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Shipping Destinations

We currently ship to the United States and selected international destinations. Shipping availability may vary depending on your location.

Estimated Delivery Times

Estimated delivery times begin once your order has been shipped.

  • United States: 3–6 business days

  • Canada: 5–10 business days

  • International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on the destination, shipping method, and order weight.

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your shipment's progress.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us immediately. Once an order has been shipped, we may not be able to change the delivery address.

PokéNest is not responsible for packages delayed, lost, or returned due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us. We will work with the shipping carrier to investigate the issue and assist you in finding a suitable resolution.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping package

We will review your claim and, when appropriate, arrange a replacement or refund.

Split Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse logistics. If this occurs, you will receive separate tracking information for each shipment.

Contact Us

If you have any questions about shipping or your order, please contact us:

PokéNest
4055 Lynn Ogden Lane
Vidor, TX 77662
United States

Email: contact@PokéNest.shop

Phone: +1 (479) 345-1674