Refund policy

At PokéNest, customer satisfaction is our priority. This Return & Refund Policy explains the conditions and procedures for returning products and requesting refunds.

1. Return Period

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must meet the requirements below.

2. Return Eligibility

To qualify for a return, products must be:

  • Unused and in their original condition

  • In the original packaging

  • Complete with all accessories, if applicable

  • Accompanied by proof of purchase or order information

Items that do not meet these conditions may not be accepted.

3. Non-Returnable Items

For hygiene, safety, and collectible reasons, the following items are not eligible for return:

  • Opened Pokémon trading card booster packs

  • Opened card products where the contents have been revealed

  • Digital products

  • Gift cards

  • Clearance or final-sale items

  • Personalized or customized products

4. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Photos of the item and packaging

After reviewing your request, we may offer:

  • A replacement item

  • Store credit

  • A refund

5. Return Process

To request a return:

  1. Contact us at contact@PokéNest.shop

  2. Provide your order number and reason for the return

  3. Wait for return approval and instructions

  4. Ship the item back according to the provided instructions

Please do not send items back without prior approval.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item received was incorrect

  • The item arrived damaged

  • The product was defective

We recommend using a trackable shipping service for returns. PokéNest is not responsible for items lost during return shipping.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Refund processing may take 5–10 business days depending on your payment provider.

  • Original shipping fees are generally non-refundable unless the return is due to an error on our part.

8. Exchanges

If you receive a defective or incorrect product, we may offer an exchange depending on product availability.

If the replacement item is unavailable, a refund or store credit may be provided.

9. Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process outlined in this policy.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

PokéNest
4055 Lynn Ogden Lane
Vidor, TX 77662
United States

Email: contact@PokéNest.shop

Phone: +1 (479) 345-1674