Privacy policy

At PokéPulse, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or purchase from PokéPulse, we may collect certain information, including:

Personal Information

Information you provide directly to us, such as:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information

  • Order details

  • Account information (if you create an account)

  • Customer service communications

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages visited

  • Time spent on our website

  • Referring website or source

  • Website usage information

This information helps us improve our website and provide a better shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide shipping updates and tracking information

  • Communicate with you about your purchases

  • Respond to customer service requests

  • Improve our website and services

  • Prevent fraud and unauthorized transactions

  • Personalize your shopping experience

  • Send promotional emails (when you have opted in)

  • Comply with legal obligations

3. Payment Information

Payments are processed securely through trusted third-party payment providers.

PokéPulse does not store your complete credit card numbers or payment credentials on our servers.

Payment providers handle your payment information according to their own privacy and security policies.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary with trusted third parties, including:

  • Payment processors

  • Shipping carriers

  • Website hosting providers

  • Analytics providers

  • Customer support services

  • Fraud prevention services

These third parties only receive information needed to perform their services and are required to protect your information.

5. Cookies and Tracking Technologies

PokéPulse uses cookies and similar technologies to improve website functionality and user experience.

Cookies may help us:

  • Remember your preferences

  • Keep items in your shopping cart

  • Understand website traffic

  • Improve website performance

  • Provide relevant content

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

6. Marketing Communications

With your permission, we may send emails about:

  • New products

  • Special offers

  • Promotions

  • Store updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

7. Data Security

We take reasonable security measures to protect your personal information from:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide customer support

  • Maintain business records

  • Comply with legal requirements

  • Resolve disputes

When information is no longer required, we take reasonable steps to securely remove or anonymize it.

9. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Opt out of marketing communications

  • Ask questions about how your information is used

To make a privacy request, please contact us using the information below.

10. Third-Party Links

Our website may contain links to third-party websites.

PokéPulse is not responsible for the privacy practices, content, or security of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children's Privacy

PokéPulse does not knowingly collect personal information from children under the age of 13.

If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

PokéPulse

Address:
1667 Sussex Court
Waco, TX 76701
United States

Email: contact@PokéPulse.shop

Phone: +1 (479) 345-1674